London Big Ben Construction Toys For Kids

Thank you for shopping with us! We are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand our shipping timeframes, methods, and fees.

Order Processing Time

• All orders are processed within 1-2 business days.
• Orders are shipped on weekends or holidays.
• You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates and Delivery Times

We offer shipping from both local and overseas warehouses to ensure timely delivery. Shipping rates are calculated at checkout, based on your location and shipping method.

1. Domestic Shipping (from Local Warehouse):

• Delivery Time: 3-5 business days.
• Available for select regions only. If eligible, this option will appear during checkout.

2. International Shipping (from Overseas Warehouse):

• Delivery Time: 7-10 business days.
• Shipping rates vary by destination. International shipping is available worldwide.

Shipping Delays

While we strive to deliver within the estimated timeframes, please note that occasional delays may occur due to unforeseen circumstances, including customs processing, holidays, or weather disruptions.

Tracking Your Order

• Tracking information will be provided via email once your order is shipped.
• Please allow up to 48 hours for tracking updates to become available.

Customs, Duties, and Taxes

International orders may be subject to customs fees, duties, or taxes upon arrival in the destination country. These fees are the responsibility of the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team within 7 days of delivery, and we will work with the carrier to resolve the issue.

If you have any questions or concerns about your order, please don’t hesitate to reach out to our customer support team at info@thetoystores.com.

Thank you for choosing us! We appreciate your business and look forward to serving you.

1. Are these building blocks compatible with other major brands?

Yes, our building blocks are designed to be compatible with most major building block brands. You can easily mix and match pieces to expand your building possibilities!

2. What age range are these building block sets suitable for?

Our building block sets are recommended for ages 6 and up. However, due to small parts, they are not suitable for children under 3 years old. Adult supervision is advised for younger builders.

3. How do I clean and maintain the building blocks?

To clean the blocks, simply use a damp cloth with mild soap if needed. Avoid soaking or submerging them in water, as this may affect their fit over time. Regular cleaning helps keep your blocks looking new and vibrant!

4. What should I do if a piece is missing from my set?

If you find that a piece is missing from your set, please contact our customer support team with your order number. We’ll be happy to send you a replacement piece to complete your set.

5. Are the building blocks safe and non-toxic?

Yes, our building blocks are made from high-quality, non-toxic materials and undergo strict safety testing to ensure they meet international safety standards. They are safe for children to play with under adult supervision.